What happens when you call?
You'll talk directly with a counsellor when you call Kids Helpline. The following things will happen each time you contact us:
- You will hear a recorded message which tells you about how Kids Helpline works. Find out more about this message
- After listening to, or reading this message, you will be connected to a Kids Helpline counsellor
- The counsellor you speak to will tell you his or her name, so if you call Kids Helpline again, you can ask to speak to the same person
- Your counsellor will ask you what you would like to talk about and ask you some questions to help understand what's going on for you. You don't have to say your name and your counsellor won't tell anyone what you discuss
You can talk to us for as long as you like. Some calls only last a few minutes and others can last up to an hour.
If you need to talk to someone now, call us on 1800 55 1800, 24 hours a day, 7 days a week.